Refund policy

Because each item is made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at support@coolzmerch.com.

To help us resolve your issue quickly, please include:
• Your order number
• Photos of the product
• A brief description of the problem

If the issue is confirmed, we will provide a replacement or a full refund at no additional cost.

Orders that have already entered production cannot be canceled.

Refunds are processed back to the original payment method and may take several business days to appear depending on your bank or payment provider.